FAQ/ Tips – Grey Horse

Candle Care & Frequently Asked Questions

What’s the best way to enjoy my candle?

Soy wax has a memory and should be allowed to achieve a full melt pool on its very first burn. This means the pool of liquid wax should reach the edges of the container. If the candle is extinguished prior to achieving a full melt pool, all subsequent melt pools will not go past the first one. 

To create a full melt pool, burn your candle for a minimum of one hour for every inch of its diameter. All future burns should follow the first one’s path and melt fully to the sides. Do not burn longer than four hours at a time. 

Should I keep the wick trimmed?

Yes! Keeping your wick trimmed to ¼” will allow the best possible scent throw from your candle and keep it from burning too quickly. Fingernail clippers work great for this! We also recommend using a long wand style candle lighter for ease of lighting as you enjoy your candle. 

Why soy wax? 

There are so many benefits of soy wax, including a longer burn time, being naturally biodegradable and non-toxic, and having a better and cleaner scent throw. We use all natural soy wax from American-grown soybeans. All of our candles are hand-poured in small batches and our glass jars may be reused for other purposes!

What are ways to burn my candle safely?

Always burn your candle within sight, keeping it away from flammable objects, children and pets. Never use a burning candle as a nightlight, and be sure the candle is placed on a heat resistant surface, extinguishing if the flame gets too close to the bottom or sides of the container. The National Candle Association is a great resource for safe candle practices! www.candles.org

How do I become a Wholesaler? 

We are always looking for more retailers to join our GHCC family! Please send inquiries to info@greyhorsecandles.com.

How do I sample the scents?

We offer descriptions of every scent on the ‘SCENTS’ page of our website, but if you are still on the fence, we recommend purchasing a wax melt before buying a candle. Also, take a look at our list of Wholesalers, and someone just might be in your neighborhood!

Do you do private label or custom candles?

We sure do! A minimum order of 24 candles is required for all private labeling, as well as a one-time fee for graphic design and printing. For more information, please contact us at info@greyhorsecandles.com.  Private labels are the perfect way to showcase your barn or business!

Do you ship internationally?


Can you overnight my candles?

Please make a note if you absolutely need us to ship the next business day, and we’ll do our best to rush your order. We will reach out to you to discuss expedited shipping charges.

What is your return policy?

If you are unhappy with your order for any reason, please contact us within 7 days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case by case basis. If your candle arrives broken, a replacement will be sent no questions asked, and please hold onto the original packaging for shipping claims.